Returns & Withdrawal Policy

Your 14-day EU right of withdrawal, how sealed products are handled, and how refunds work at LHYTE.

Last updated: August 2026

1. Overview

This Returns & Withdrawal Policy explains how you can return products purchased from LHYTE and how refunds are issued. It applies to consumers purchasing within the European Union and follows EU and Spanish consumer protection law.

2. 14-Day Right of Withdrawal

You have the right to withdraw from your purchase within 14 days of the date of delivery, without giving any reason.

  • The 14-day period starts on the day you, or a third party indicated by you (other than the carrier), take physical possession of the goods.
  • To withdraw from a one-time (non-subscription) order, email info@lhyte.com with your order number and a clear statement that you are withdrawing from the contract.
  • If your order is the first delivery of a subscription, the same 14-day withdrawal right and process described above apply to that first box.
  • You may use the model withdrawal form at the end of this page, but it is not obligatory.
  • It is sufficient that you send your notice before the 14-day period expires.

3. Sealed Products Exception

For health protection and hygiene reasons, products whose tamper-evident seal has been broken after delivery are not eligible for withdrawal.

  • This exception applies only to the tamper-evident seal on the product box itself - not to the outer shipping carton, which you may open freely.
  • Boxes that are unopened and still sealed remain fully returnable within the 14-day withdrawal period.

4. Damaged, Faulty or Incorrect Items

Damaged, faulty or incorrect items are not covered by the sealed-products exception. These are handled under the separate legal guarantee of conformity and are always accepted, regardless of whether the product seal has been broken. Contact info@lhyte.com with your order number and photos and we will arrange a replacement or full refund, including return shipping, at no cost to you.

5. Non-Returnable Items

Only one exception applies. No other product category is excluded from returns:

  • Products whose tamper-evident product-box seal has been broken after delivery (health and hygiene reasons). This does not apply to damaged, faulty or incorrect items.

6. Return Shipping Cost

The cost of returning the goods is paid by the customer, except where the item is damaged, faulty or incorrect - in those cases LHYTE covers the return shipping. We recommend using a trackable service.

7. Refunds

We will reimburse you within 14 days of being informed of your decision to withdraw. We may withhold reimbursement until we have received the returned goods back, or until you have supplied evidence of having sent them back (e.g. a tracking number), whichever is earlier.

8. How to Start a Return

To return an order:

  • Email info@lhyte.com with your order number and a clear statement of withdrawal or the reason for return.
  • We will reply with return instructions and the return address.
  • Pack the item(s) securely, with the product box seal intact where withdrawal is being exercised.
  • Ship the package within 14 days of notifying us. Return shipping is paid by you unless the item is damaged, faulty or incorrect.

9. Subscription Cancellation

Subscriptions are managed from your account subscription portal. You can cancel at any time and cancellation takes effect before your next billing cycle, provided you cancel at least 3 business days before your next scheduled delivery. Orders already dispatched are handled under this Returns & Withdrawal Policy.

10. Model Withdrawal Form

You may copy and complete this form and send it by email to info@lhyte.com:

  • To: Luka Felice, NIF: Z2587091X, Carrer de Balmes, 191, Sarrià-Sant Gervasi, 08006 Barcelona, Spain. Email: info@lhyte.com
  • I hereby give notice that I withdraw from my contract of sale for the following goods:
  • Order number: _______________
  • Ordered on: _______________ / Received on: _______________
  • Name: _______________
  • Address: _______________
  • Signature: _______________ (only if submitted on paper)
  • Date: _______________

11. Legal Entity

  • Seller: Luka Felice
  • NIF: Z2587091X
  • Registered address: Carrer de Balmes, 191, Sarrià-Sant Gervasi, 08006 Barcelona, Spain
  • Email: info@lhyte.com

12. Dispute Resolution

LHYTE is not currently adhered to Spain's Junta Arbitral de Consumo. You retain the right to bring a claim before the competent Spanish courts, or the courts of your own EU country of residence where mandatory consumer protection law gives you that right.

13. Contact

For any return, withdrawal or refund question, contact us at info@lhyte.com.

See also: